the customer support handbook how to create the ultimate customer experience for your brand

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The Customer Support Handbook

Author : Sarah Hatter
ISBN : 0615962017
Genre : Customer relations
File Size : 48. 24 MB
Format : PDF
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How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Unprecedented

Author : Thomas Lake
ISBN : 1595910964
Genre : Political Science
File Size : 53. 98 MB
Format : PDF, ePub, Docs
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Unprecedented's second printing features a new cover for the inauguration, with an exclusive portrait of the president-elect. Packed with exclusive photojournalism and new revelations straight from the front lines,Unprecedented: The Election That Changed Everything chronicles the most hard- fought and newsworthy election of our time. The book tells the full story of the 2016 U.S. presidential campaign, as a Republican field of seventeen candidates battled it out until one remained: a blustery billionaire and reality TV star with no respect for the rules of politics and no fear of offending people. Across the aisle, Democrats witnessed a showdown between an unlikely populist hero in Sen. Bernie Sanders and the more well-known establishment candidate, Hillary Clinton, who was hobbled by scandal in her second attempt to become America’s first woman president. The first-ever book from CNN Politics,Unprecedented unleashes new reporting on every jab between a major party’s first female presidential nominee and a political neophyte who many discounted. Featuring a foreword by CNN’s chief Washington correspondent, Jake Tapper, and an introduction by historian Douglas Brinkley,Unprecedented reveals new insight and emotion while telling a story that will change America forever. Authored by top CNN writer Thomas Lake and edited by award-winning veteran political reporter Jodi Enda,Unprecedented is filled with exclusive photos, commentary and insights from some of CNN’s greatest contributors, including author Carl Bernstein, correspondent Brian Stelter and Pulitzer Prize-winning photographer David Hume Kennerly. Together, their work makes this book the ultimate way to feel and understand the epic event it chronicles, an election like no other.

Dad Magazine

Author : Jaya Saxena
ISBN : 9781594748653
Genre : Humor
File Size : 85. 36 MB
Format : PDF, ePub, Mobi
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This hilarious dad-centric satire is the first magazine written exclusively by dads, for dads! Complete with hard-hitting feature reporting (“What’s Going On with Your Neighbor's Lawn?”), in-depth lifestyle articles (“How to Talk to Your Son About Growing A Beard”), fashion tips (“Buying Shoes on eBay: A Guide”), and insightful opinion pieces (“These Smoke Detectors Are Too Damn Sensitive, If You Ask Me”), this is the perfect faux periodical for dads of every age, facial-hair style, and sandals/socks combo. Photos, illustrations, and humorous (fake) advertisements throughout showcase all the frustrations, failures, and funny moments that make up the face of modern fatherhood.

The Customer Rules

Author : Lee Cockerell
ISBN : 9780770435615
Genre : Business & Economics
File Size : 55. 11 MB
Format : PDF, ePub, Docs
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The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere. From the Hardcover edition.

Capture Your Style

Author : Aimee Song
ISBN : 9781613129890
Genre : Photography
File Size : 83. 11 MB
Format : PDF, ePub
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Foreword by Diane von Furstenberg From Instagram star Aimee Song, creator of the popular fashion blog Song of Style, comes the very first how-to Instagram guide, breaking down the essentials to taking gorgeous photos and building your brand and following. With over three million Instagram fans, Aimee Song knows a thing or two about taking the perfect Instagram photo. And Instagram is so much more than a platform for pretty pictures. It’s the fastest-growing social media network with an engaged community, a major marketing tool for brands, a place where Beyoncé drops her albums, and a hub where products can be bought with a simple double tap. Including everything from fashion, travel, food, décor, and more, Aimee includes insider tips on curating a gorgeous feed and growing an audience. In this ultimate how-to Instagram guide, you’ll learn: · How to brighten, sharpen, and filter your photos · The best apps and filters · How to prop and style food and fashion photos · Ways to craft your voice and story on Instagram · How to gain more Instagram followers · Secrets behind building a top Instagram brand · How to transform an Instagram hobby into a successful business · Tips for driving revenue based on your following Capture Your Style will empower you to become your own master mobile photographer, whether you’re looking to launch an e-commerce business or simply sharing a gorgeous meal with your friends, turning even the most mundane moment into Instagold. This is a must-have reference for anyone interested in the ins and outs of stylish personal branding.

High Tech High Touch Customer Service

Author : Micah Solomon
ISBN : 9780814417911
Genre : Business & Economics
File Size : 57. 74 MB
Format : PDF, ePub
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Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment -- lashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: Six major customer trends and what they mean for your business, Eight unbreakable rules for social media customer service, How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content, The rising power of self-service and how to design it properly, How to build a company culture that breeds stellar customer service. High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet start-ups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide -- online and off.

The Starbucks Experience 5 Principles For Turning Ordinary Into Extraordinary

Author : Joseph Michelli
ISBN : 0071709789
Genre : Business & Economics
File Size : 87. 17 MB
Format : PDF, Mobi
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WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

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