consumer adr in europe

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Consumer Adr In Europe

Author : Christopher Hodges
ISBN : 9781847319418
Genre : Law
File Size : 60. 60 MB
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This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and duration of ADR schemes are compared, both between different systems and with courts. The authors' findings underpin EU and national developments, and outline options for future policy. Findings and proposals are included for the functions, scope, performance, essential requirements, architecture and operation of ADR systems. The relationships between ADR, courts and regulators are discussed, and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems.

A Study On Alternative Dispute Resolution And Cross Border Complaints In Europe

Author :
ISBN : 9289308265
Genre : Consumer complaints
File Size : 67. 33 MB
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4. THE NORDIC ADR SYSTEMS

Online Dispute Resolution For Consumers In The European Union

Author : Pablo Cortés
ISBN : 9780203847756
Genre : Law
File Size : 69. 57 MB
Format : PDF, ePub
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E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.

Resolving Mass Disputes

Author : Christopher Hodges
ISBN : 9781782546917
Genre : Law
File Size : 84. 4 MB
Format : PDF, ePub
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Raising a series of questions on resolving mass disputes, and fuelling future debate, this book will provide a challenging and thought-provoking read for law academics, practitioners and policy-makers.

European Consumer Access To Justice Revisited

Author : Stefan Wrbka
ISBN : 9781107072374
Genre : Law
File Size : 71. 26 MB
Format : PDF, Docs
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What is European consumer access to justice, and how can we improve it by means of procedural and substantive laws?

Cross Border Internet Dispute Resolution

Author : Julia Hörnle
ISBN : 9781139477093
Genre : Law
File Size : 29. 6 MB
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The internet has the potential to increase the number of cross-border disputes between a wide range of different users. For many internet disputes, the use of Online Dispute Resolution (ODR) becomes critical. ODR uses information technology (such as expert systems) and internet communication applications (such as webforms or web filing platforms) to resolve disputes outside the courts. Although ODR is a progeny of ADR, using some of the same processes such as mediation and arbitration, ODR is also different in that it adds new and transformative technology and processes. This book sets out the process standards with which ODR, and in particular online arbitration, should comply and shows how these standards can be implemented in the real world. It considers applicable law and enforcement, thus providing a blueprint of how online arbitration processes should be devised.

European Consumer Law

Author : Norbert Reich
ISBN : 1780680864
Genre : Law
File Size : 86. 16 MB
Format : PDF, ePub, Mobi
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The book provides a concise and up-to-date overview of European Consumer Law.' Jan Schurnbrand in RabelsZ 74 (2010) 891. '[...] certainly an important accomplishment.' Marco B.M. Loos in 2011 ZEuP 447

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